Frequently Asked Questions

The Robocall Mitigation Database (RMD) is an FCC database where voice service providers must file certifications about their STIR/SHAKEN implementation or robocall mitigation programs. All providers must maintain accurate, up-to-date filings.

A comprehensive RMD Compliance Audit delivered as a PDF. It includes an executive risk assessment, itemized deficiency analysis with severity ratings, regulatory citations for every finding, forfeiture exposure estimate, and a prioritized remediation roadmap with specific language recommendations.

Your filing is reviewed by the compliance team at IceHook Systems. IceHook has spent nearly two decades building robocall detection and call routing infrastructure for North American carriers. The analysis draws on that operational experience plus continuous monitoring of FCC enforcement patterns, orders, and regulatory changes.

We track FCC orders, enforcement actions, public notices, and STIR/SHAKEN standards on an ongoing basis. Your audit reflects requirements current as of the date of delivery, including recent changes to forfeiture guidelines, third-party authentication rules, and annual recertification requirements.

Yes. 30-day, no-questions-asked, full refund. Contact support@icehook.com.

Your RMD Number is the identifier assigned to your provider's certification in the FCC Robocall Mitigation Database. It looks like RMD0005356. To find yours, go to the FCC Robocall Mitigation Database, click “View Database,” and search by your company name. Your RMD Number appears in the results. You do not need to log in to search the public database. Your RMD Number is not the same as your FRN.

No. We retrieve your filing data directly from the FCC database using your RMD Number. You don’t need to upload anything, copy-paste your filing text, or provide login credentials.

No. Enter your RMD Number, confirm it’s the right filing, pay $299, and provide an email for delivery. That’s it.

Yes. We use industry-standard encryption and secure payment processing through Stripe. Your filing data is automatically deleted after 30 days, and we never share your information with third parties.

Typically within 24 hours of payment. You’ll receive an email when it’s ready.

The remediation roadmap in your report provides prioritized action items with specific language you can use to update your filing. You can take those recommendations to your attorney or use them to update your FCC certification directly.

Yes. If you’ve received a deficiency notice from the Enforcement Bureau, the audit identifies the specific issues the FCC is likely flagging and provides remediation language. Many providers use the audit to inform their cure response. The report is not legal advice, so if you’re under active enforcement, we recommend sharing it with qualified legal counsel.

Yes. After updating your filing with the FCC, you can purchase another audit at the same price to confirm the deficiencies have been resolved.